Part of Tool Die-Namic's "Customer Service Guarantee" is to ensure that their customers are completely satisfied. An annual "Customer Satisfaction Survey" is sent to every customer to solicit feedback that assists in the Company's performance. Based on these surveys, Tool Die-Namics scores the top ranking of "Best" in the following categories:
- Quality of Products
- Quality of Service
- Sales (Speed and accuracy of quoting, Friendliness and Professionalism, Knowledge of Industry)
- Overall Performance compared to competition
- Likelihood of repeat business with Tool Die-Namics
Comments such as:
"Quality is 100%!
" and "It's always a pleasure doing business with your Company!
" and "Quality of Product is Outstanding!
" are common place.